The Customer Experience Evolution. Hear what a leader in CX has to say. Our MD Geoff Curran recently joined Sam Youssif, General Manager – Customer and Digital Experience at Schneider Electric,Sam shares practical, real world tips, comments and observations on the different aspects of #CX.
Geoff Curran recently had the opportunity to interview Shailendra Kumar, an expert in Data Analytics, which we recorded as a podcast. In this podcast, he explains how analytics can add value to an organisation, plus, he provides specific examples on how it can make money and generate commercial value.