Here are some links to relevant bodies and organisations that you may find helpful when looking for work or looking for industry specific information.
Greenop is an Australian company specialising in Contact Centre Resource Planning.
The central portal for the Australia and Asia Pacific contact centre industries providing research, benchmarking studies, and up-to-date news and information on front office, back office and BPO.
The Benchmark in on-hire, recruitment & workforce solutions
The professional body of the call & contact centre industry throughout Australia
Trusted Worldwide Experts on Call Center Operations, Management, & Profitability Improvements