Curran + Associates

Management Coaching/ Psychometric Profiling and Services
What is Management Coaching all about?

Curran and Associates would like to further enhance services provided to our valued clients. Coaching offers a powerful and personalised approach to management development which can assist to maximise performance in today's rapidly changing environment.

"Studies show that coaching positively influences productivity, quality, customer service and retention and results in significantly greater gains compared to management training. A study of Fortune 500 companies found coaching to deliver an average return of about six times what coaching had cost."

Our Management Coaching process

We believe that management coaching can play a vital role in developing contact centre professionals because:

The pace of change in the contact centre industry continues to increase
Employer and customer expectations for contact centres to achieve sales and service standards continue to increase
Many contact centres are stand-alone operations and CEO's or COO's may not have the ability to effectively develop contact centre managers
Coaching can be a source of independent advice for enhancing on-the-job performance
It can be a cost and time effective alternative to more traditional learning and development methods

Coaching focuses on clearly articulated goals linked to your business strategy and bottom line results. Key areas of focus can include:

Developing strong interpersonal relationships with key stakeholders
Managing and leading organisational change
Developing high performing teams
Performance management
Effective coaching of teams
Business planning.

If you would like to discuss how management coaching can enhance the performance of your team, please advise your Curran & Associates contact or e-mail enquiries to: coaching@curranrecruit.com.au

Psychometric Profiling and Service

Rightpeople are executive assessment specialists. Their proprietary range of test products are developed entirely in Australia to ensure job market relevance.

A variety of assessments are available for management positions across all industry groups. Over 40 years of research underpins their range of assessments.

Psychologist authored reports examine a number of factors important for success in senior roles. Some of these include: 1. Strategic, conceptual and analytical thinking skills 2. Interpersonal communication skills 3. Team focus and leadership 4. Ability to handle pressure, Ambiguity and Change Making correct executive appointments is critical. The broad impact of making incorrect hiring decisions cannot be ignored.

Rightpeople help our clients by providing objective diagnostic tools that encourage educated decision making.


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	Management Coaching/ Psychometric Profiling and Services What is Management Coaching all about? Curran and Associates would like to further enhance services provided to our valued clients. Coaching offers a powerful and personalised approach to management development which can assist to maximise performance in today's rapidly changing environment. "Studies show that coaching positively influences productivity, quality, customer service and retention and results in significantly greater gains compared to management training. A study of Fortune 500 companies found coaching to deliver an average return of about six times what coaching had cost." Our Management Coaching process We believe that management coaching can play a vital role in developing contact centre professionals because: The pace of change in the contact centre industry continues to increase Employer and customer expectations for contact centres to achieve sales and service standards continue to increase Many contact centres are stand-alone operations and CEO's or COO's may not have the ability to effectively develop contact centre managers Coaching can be a source of independent advice for enhancing on-the-job performance It can be a cost and time effective alternative to more traditional learning and development methods Coaching focuses on clearly articulated goals linked to your business strategy and bottom line results. Key areas of focus can include: Developing strong interpersonal relationships with key stakeholders Managing and leading organisational change Developing high performing teams Performance management Effective coaching of teams Business planning. If you would like to discuss how management coaching can enhance the performance of your team, please advise your Curran & Associates contact or e-mail enquiries to: coaching@curranrecruit.com.au Psychometric Profiling and Service Rightpeople are executive assessment specialists. Their proprietary range of test products are developed entirely in Australia to ensure job market relevance. A variety of assessments are available for management positions across all industry groups. Over 40 years of research underpins their range of assessments. Psychologist authored reports examine a number of factors important for success in senior roles. Some of these include: 1. Strategic, conceptual and analytical thinking skills 2. Interpersonal communication skills 3. Team focus and leadership 4. Ability to handle pressure, Ambiguity and Change Making correct executive appointments is critical. The broad impact of making incorrect hiring decisions cannot be ignored. Rightpeople help our clients by providing objective diagnostic tools that encourage educated decision making.

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